Monday, March 29, 2010

Tech Link (Industry): RTFM-chip details reveiled! - MSI Goes Off The Deep End

Eeew, I got this interesting news from Legit. Apparently, MSI is planning to release an "April Fool's Joke" email to its mailing list, but it seems it got out too early and the email is rather, umm, distasteful. Check it out...

Yesterday, I got a rather disturbing e-mail from MSI. In this e-mail it basically stated that MSI was fed-up with explaining things that can be answered by reading the manual that comes with their products and even said to RTFM!! It was a mass e-mail that looks like it went out to everyone on their mailing list for the MSI HQ User to User Forum. The MSI forum has 97,624 members and many of them include vendors, customers, enthusiasts and of course the press like us. MSI now claims that the whole ordeal is due to an Aprils Fools Day joke that started a week too soon. What do you guys think? Is this a cover up or did MSI really just blow up on their customers? Follow the link below for all the details and to read both of the full e-mails that MSI sent out.
The MSI-forum and MSI-support team are fed-up with explaining you what can be found in the manual. I mean, come on, how hard is it to read a manual? They are printed on paper so you see them. As we have been monitoring peoples behavior for some time and combined those with the RMA information from returned boards. At the same time monitoring questions on the forum and matched the IP's. We have made a discovery. A lot of RMA is unneeded and unwanted, many happens due to user mistakes, numbers show that 90% of the RMA is OC people killing boards and newbies connecting the wrong connectors or insert parts that should not be inserted. Or simply forget to remove standoffs or CPU-power.


No comments: